Question 1

How long should I expect to wait for my order to arrive?

Accepted Answer

Our orders ship within 1-4 business days of receiving your order. Orders are delivered within 5-15 business days after shipping. You will receive an email with your order's tracking information so you will know when to expect it.

Question 2

How much does shipping cost?

Accepted Answer

We offer free shipping on all products to all locations.

Question 3

How can I pay for my purchase?

Accepted Answer

TheOnlineKingdom has partnered with Square, a leading payment gateway, to accept payments safely and securely for our customers. TheOnlineKingdom accepts credit or debit cards and any payment methods accepted by Square.

Payment for all orders must be made during checkout. TheOnlineKingdom does not accept any late payments.

If you experience any issues during the checkout process, please don't hesitate to contact us at (800) 624-0621 during our opening hours: Monday - Thursday: 9am - 6pm EST and Friday: 9am - 2:30pm EST. Alternatively, you can drop us an email at info@theonlinekingdom.com, and we will get back to you as soon as possible.

Question 4

What is your returns policy?

Accepted Answer

Please refer to our return policy that can be found here.

Question 5

Why do you need my e-mail address?

Accepted Answer

When you place an order with TheOnlineKingdom you will receive an email confirmation, listing what was ordered, the shipping address, your payment method and a unique order ID. You will also receive a second email once your order has shipped which will include a tracking number for you to know your estimated delivery date. TheOnlineKingdom will never sell or distribute your email address to anyone without your permission.

FAQ

How long should I expect to wait for my order to arrive?

How much does shipping cost?

How can I pay for my purchase?

What is your returns policy?

Why do you need my e-mail address?

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